Yup... I don't like Air Asia.. and I'm not afraid to say it...
I will only take Air Asia if I have no other choice of flights to take...
Why? Let's just say me and my family and friends have experienced bad service...
You often wonder why the flight tickets are freaking cheap... thats because along the way, they have hidden costs all over the place, and when you add them all up, it comes to the same thing and sometimes even much more expensive than normal airlines.
I took my 1st Air Asia flight last year... Singapore bound... thought it would be good... well.. I was extremely dissapointed.
Mommy had a conference in Singapore and she booked her flight a week before I booked mine, since I was still not sure whether I would be able to follow her that time.
As for travelling ease, we decided to share one big bag... tottalling to 20kg. Now, on Air Asia, each passenger is allowed only 15kg of luggage weight. Thinking that we were travelling together, 20kg should be ok... since 2 passengers means a quota of 30kg, or so we assume.
We were checking in our bag when the ticket officer said that our luggage had an overweight of 5kg.
"Hey... 15kg per person right? this is 10kg underweight"... we argued. And the ticket officer told us that because we booked our flight seperately, our bags are considered to be seperate as well, meaning 2 bags.. What stupid kind of system is this? If this is really the situation, they should at least explain it in the freaking website... we argued with the ticket officer.. and he said he couldn't do anything as that was their system.. and he charged us a freaking RM150 (Rm30 per kilo over)... cis, belum ape2 lagi we have to spend that much for our bags. No wonder Air Asia makes money... they charge for overweight bags like mad.
Not to mention the expensive food and beverages on the flight.. or what about those stewardess with red hair and tight fitting short skirts? Is this how an airline represents Asia? Wearing sexy clothes? Ni tahap skirt pendek yg x sempat tonggek ok... If they really want to have a skirt as a costume, at least have it knee length or right below the knee... Even western airlines punye stewardess uniform pun tak sexy mcm ni... pastu ngan rambut panjang, blonde la, merah la... so unproffesional looking... yang paling best.. dahla skirt pendek nk mampus.. ade plak belah kat blakang kan... OMG... malu ok!!! This is so not how you represent Asia!!!
That was my 1st experience, and a very bad experience indeed.. owh, did I mention the 30 minute delay of the flight? I heard that 30 mins is not that bad... some passengers had to wait the whole day, even sleeping in the airport, just waiting for their delayed flight. Giler ke ape?
Now, last month, my uncle's wife's father... senang sebut, my auntie's father passed away (Al-Fatihah to Arwah Tok Adam) in Malaysia. Her parents are from Medan, Indonesia... so when he died, the Jenazah was brought back to Medan via Malaysian Airlines since that was the only flight available to take the body back to Medan. But my auntie, her mom n her children went on Air Asia. The flight was to be at 5pm. They arrived late at LCCT, due to the hectic arrangements of the jenazah to be flown back to Medan, because of immigration arrangement's and stuff. They arrived at 4.30pm... and rushed to the departure gate, shocked to find out that the gate was already closed... okla.. boleh diterima since International flight nyer boarding time is usually earlier then domestic... but this was regarding something unexpected, a family member who died and the family rushing to get home, to not miss the funeral.
The officers wouldn't let my auntie and her family in. The whole family was crying, almost everyone i the airport saw what happened, and the officer simply said " Kami nak buat cemane lagi? dah x boleh buat ape2 la... flight dah nk berlepas" with a sour face.. can you imagine that??!! Org tu bapak die dah mati and awak sbg flight officer bleh buat muke kerek mcm tu? At least have some sympathy to the poort family laaa... Plus, the plane was still there.. takkan derang tak boleh call up the captain and hold up the flight skejap... ni bukan org yg mengada2 nk lambat datang.. bende yg xboleh nk dielak ok!!! And... the best thing was.. the flight departed at 4.45pm!!! Woiii!!! When on the ticket it says departure at 5pm, you're suppose to depart at 5pm!! No earlier! That is against the regulations la!!!
Fine... dah tak cukup dengan tak bagi my auntie n her family masuk flight, the flight departing early, the officer buat muka kerek n selamba... guess what? They charged her and her family with cancellation cost and additional cost for the next available flight!!!!!!! OMG... this is too much. How can you do that to a person. What if that situation happened to you? What if it was your father or mom who died and someone treated you like this?? How would you feel??? The sad part was that, by the time my auntie n her mom n her children arrived, jenazah dah ditanam. The Jenazah couldn't wait because Arwah died the night before, so they had to tanam as soon as it reached there. The family couldn't stop crying, and is still saddened by the situation until now. We are all very dissapointed with the treatment Air Asia gave them..
Ni baru our experience with Air Asia... bayangkan how many others are out there? People just don't seem to mention it because of the cheap flights.. and some are just not aware of the rights of consumers and how customers should be treated.. that's why we don't hear a lot of ppl complaining.
Yes, we understand Air Asia being cheap as well... but seriously, to be reputable as an airline with bad service?? Is that how Air Asia wants to potray itself? mentang2 murah... so service pun mcm nak tanak je?? is that it?? Just because ramai org naik the flight because of it's cheapr price, doesn't mean you can treat people cheap as well. And what issit with the hidden costs and all? Not showing fuel and tax prices when showing the list of flight times and costs?? RM10 from KL-Johor... sounds cheap... bile tengok... bile masuk fuel and tax... it comes to RM60... yeah, still cheap la... but still, dengan limited luggage quote, dengan charge for food lagi... and not to mention the bad service, it's simply not worth it la...
I am talking as a consumer.. as a customer... this is my view... and a customer's view is very much important. Air Asia do something about this. I am talking on behalf of all other customers who have experience bad service flying with your airline.
